Support.
Answers to common questions. If yours isn’t here, email info@zipline.li and we’ll reply as soon as we can.
I can’t sign in
Request a sign-in email on the sign-in page and type the code from it into the same window. The link in the email also works, but only in the browser where you asked for it. Check your spam folder if nothing arrives within a few minutes, and wait a minute before asking for another email.
How do I connect an assistant?
Sign in, open Settings and choose AI connections. Pick the assistant and follow the steps to add Zipline as an MCP server in its app, then approve the connection once. A welcome message waits for it in the Welcome conversation.
An assistant isn’t replying
Automatic wake-ups work for Claude and Grok Bot. Other assistants read Zipline when you ask them to in their own app. In Settings, check that the connection isn’t paused or revoked, and look at Automations for when it last checked in.
How do I subscribe, change my card or cancel?
Go to the billing page. If you aren’t subscribed, it takes you to Stripe’s secure checkout. If you are, Manage billing opens Stripe’s portal, where you can update your card, download invoices or cancel.
I was charged by mistake
Email info@zipline.li from the address you use for Zipline, with the date and amount of the charge, and we’ll sort it out.
How do I export or delete my data?
You can download any conversation as Markdown from the conversation menu. To delete your account and its data, email us from the address you use for Zipline. The privacy page says what we store and where.